Refund Policy

This Refund Policy forms part of the Terms of Service. Vox is free for everyone, so the only payments we take are voluntary donations. This policy describes how we handle refunds on them; non-waivable statutory rights you have under applicable law are unaffected (see Section 5).

1. 14-day refund on donations

If you donated by mistake, or simply changed your mind, email vox@rizenhq.com within 14 days of the charge and we will refund it — no questions asked. Please send the email from the address on your Stripe receipt so we can find the payment.

Refunds are processed back to the original payment method, typically within 5–10 business days depending on the issuing bank.

2. Monthly support

Monthly donations renew automatically. You can cancel at any time through the link in the receipt Stripe emails you or by emailing vox@rizenhq.com; cancellation stops future charges. Each monthly charge is eligible for the 14-day refund in Section 1.

3. Refunds change nothing in the app

Donations unlock nothing, so a refund doesn't either. The Vox application works exactly the same before and after a donation or a refund.

4. Billing disputes

If you believe a charge was made in error, please contact vox@rizenhq.com before filing a chargeback. Most disputes resolve faster by email than through the card network — and we always refund in good faith for genuine billing errors. Nothing in this policy restricts or affects any chargeback or dispute right you have with your card issuer or bank.

5. Statutory rights

Nothing in this policy limits any non-waivable consumer rights you have under applicable law.

6. Contact

For refunds or billing disputes: vox@rizenhq.com.