Terms of Service

These Terms govern your use of the Vox website at vox.rizenhq.com (the “Site”) and any purchases made through it. Use of the Vox desktop application is governed separately by the End User License Agreement. These Terms, the EULA, the Privacy Policy and the Refund Policy together form the agreement between you and us.

1. Who we are

The Site is operated by Resonance Logic, LLC (“we,” “us,” “Licensor”), a Delaware limited liability company.

• Postal address: 169 Madison Avenue, Ste 54237, New York, NY 10016, USA.
• Email: vox@rizenhq.com for general questions; same address with the subject line “Legal Notice” for formal notices.

2. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to make purchases through the Site. By purchasing on behalf of an organisation, you represent that you are authorised to bind that organisation to these Terms, the EULA and the Refund Policy.

3. Account-free model

Vox does not require a customer account. If you purchase a Commercial License, your billing email serves as your identifier and your purchase is managed through Stripe's Customer Portal.

4. Purchases, payments and auto-renewal

Payments are processed by Stripe, Inc. By submitting payment information, you authorise Stripe to charge the amount displayed in checkout, plus any applicable taxes computed by Stripe Tax.

Auto-renewal disclosure. Commercial License subscriptions are recurring. Unless you cancel, your subscription will renew automatically at the end of each billing period (monthly or annual, as selected at checkout) and the payment method on file will be charged the then-current price for the same seat count.

How to cancel. You can cancel at any time, with no fee, via the Account page (which sends you a one-click link into Stripe's Customer Portal) or by emailing vox@rizenhq.com. Cancellation takes effect at the end of the current billing period; you keep access through the period you have already paid for.

For annual plans, we send a reminder email seven days before each renewal so you can decide before being charged. Monthly plans do not receive a per-renewal reminder; you can change or cancel monthly plans at any time in the Customer Portal.

5. License delivery

Upon successful payment, we issue a Commercial License Certificate as a PDF, delivered by email and re-downloadable via a magic-link from the Account page. The license is active immediately upon issuance.

You expressly request immediate provision of the Commercial License and acknowledge that, by accepting immediate delivery, you lose any right of withdrawal you would otherwise have for digital content under Article 16(m) of EU Directive 2011/83/EU (and equivalent national implementing legislation). This does not affect your statutory rights in respect of defective digital content.

6. Refunds

See the Refund Policy, which forms part of these Terms.

7. Acceptable use of the Site

When you use this Site (which is separate from the Vox application, governed by the EULA), you agree not to:

1. Probe, scan, or test the Site or its infrastructure for vulnerabilities, except via responsible disclosure to vox@rizenhq.com.
2. Attempt to bypass the purchase flow, evade rate limits, or impersonate another customer.
3. Use the Site to send unsolicited communications or to abuse the contact forms.

8. Third-party services

The Site relies on Stripe (payments and Customer Portal), Resend (transactional email), Vercel (hosting, analytics, speed insights) and Supabase (anonymised download counter). Your use of the Site implies your acceptance of those vendors' respective terms with respect to data they receive from your interactions with the Site. See the Privacy Policy for the data we share with each.

9. Intellectual property

The Site, including its visual design, copy, and trademarks, is owned by Resonance Logic, LLC. “Vox” and the Vox logo are trademarks of Resonance Logic, LLC. Third-party trademarks are the property of their respective owners. All rights reserved.

If you believe content on the Site infringes your copyright or other intellectual-property rights, send a notice to vox@rizenhq.com with: (a) identification of the work; (b) the URL of the alleged infringement; (c) your contact information; (d) a good-faith statement that the use is not authorised; (e) a statement under penalty of perjury that your notice is accurate and that you are the rights holder or authorised to act on their behalf; and (f) your signature.

10. Termination

We may suspend or terminate your access to the Site or to a Commercial License if you materially breach these Terms or the EULA. Cancellations of Commercial Licenses follow the cancellation flow in the Customer Portal.

11. Disclaimers

The Site is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Nothing in these Terms excludes liability that cannot be excluded under applicable law (for example, statutory consumer rights and liability for death, personal injury, or fraud).

12. Limitation of liability

To the maximum extent permitted by law, our aggregate liability arising out of or relating to the Site or any Commercial License purchased through the Site is limited to the amounts paid by you to us in the twelve months preceding the event giving rise to the claim. We are not liable for any indirect, incidental, consequential, special, or punitive damages, or for loss of profits, revenue, data, or goodwill.

13. Indemnification

You agree to defend and indemnify us against third-party claims, liabilities, damages and reasonable costs (including reasonable attorneys' fees) arising out of: (a) your breach of these Terms or the EULA; (b) your misuse of the Site; or (c) your violation of any law in connection with your use of the Site. We will provide you with prompt written notice of any such claim and reasonable cooperation at your expense.

14. Governing law and dispute resolution

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws principles. You and we agree to first attempt to resolve any dispute informally by writing to vox@rizenhq.com. If we cannot resolve the dispute within thirty (30) days, you and we agree that any unresolved dispute will be submitted to the exclusive jurisdiction of the state or federal courts located in Delaware, USA, subject to any non-waivable consumer right to bring a claim in your home jurisdiction.

Nothing in this Section limits the rights of consumers in the EU/EEA or the UK to bring proceedings in the courts of their habitual residence under applicable consumer-protection law.

15. Changes

We may update these Terms from time to time. Material changes will be summarised in a notice on this page; non-material changes (typo fixes, link updates) will not. The “Last reviewed” date at the top reflects the most recent revision. Continued use of the Site after a material change constitutes acceptance.

16. Miscellaneous

These Terms, together with the EULA, the Privacy Policy and the Refund Policy, constitute the entire agreement between you and us regarding the Site and supersede any prior or contemporaneous understandings. If any provision is held unenforceable, the remaining provisions remain in full force. We may assign these Terms in connection with a merger, acquisition, or sale of assets; you may not assign without our written consent. No waiver of any provision is a waiver of any other or subsequent breach.

17. Contact

General: vox@rizenhq.com. Legal notices: same address, subject “Legal Notice.”